“Hey Promoshin, just want to reach out to you and tell you thank you so much for the videos you guys produced for me.
I was looking all over the internet. I do a lot of research when I do new projects, so I do a lot of research on finding a good company to make my videos obviously since it’s a lasting impression with my clients.
There was so much variation between quality, communication, a lot of you reply and you fill out one of those forms online, and you don’t hear from them for a few days which is never a good sign.
In my business, I’m big on customer service so I always feel keeping the lines of communication open helps build a long-term client relationship. So I’m very happy with the videos you guys have produced. My expectations were very high, and you guys had delivered. Any changes during the process that had to be made – you guys were very responsive. I gave a lot of detailed instructions and every time you guys returned back with any edits or changes, they were dead on what I was explaining or describing. So that was great.
You guys always, always reply back very promptly, very, very professional, great customer service. I got a phone call initially before we even started, which was very, very helpful, and that way I could get a lot of my initial hesitations and fears out of the way. Plus the fact that you guys guarantee everything was very rest assuring that I was going to get exactly what I had hoped for. So we definitely recommend you guys.
We got three videos currently, probably do some more in the future. The biggest thing I’d like to say, anybody else looking for a video company out there, look at previous work number one, be able to talk to the people you’re going to be working with, make sure you feel comfortable with that relationship, and make sure they’re replying promptly. That’s one of the biggest issues I always I have in general looking for a company – is the delay in time of between the initial contact and how long it takes them to reply back. Thanks again, Promoshin.”